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About Us
We’re one of 12 regional Federal Reserve Banks working together with the Board of Governors to support a healthy economy. Our job is to serve the American public — to serve you. And our mission is to foster economic stability and strength.

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Banking Supervision
We promote the safety and soundness of individual financial institutions and monitor their impact on the financial system as a whole, as well as ensure financial institutions are protecting consumers.
Economic Research
We conduct research to support policymaking and thought leadership on issues important to the Federal Reserve and the Fifth District. We also inform the public through our data and economic analysis, publications, presentations and educational resources.

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Region & Communities
We share research, data and resources and regularly engage regional leaders and policymakers to understand and address community‑specific economic issues.
- Our Region
Education
We work with teachers, students and the public to enhance understanding of economics, personal finance and the Federal Reserve.

Learn more about our resources and educational programs. >
- Resources & Programs
- Economic Education Outreach
- Events
- Our Team

Customer Relations

service rep

Account executives and other support staff serve payments services customers in the Fifth District.

The Customer Relations area consists of account executives who promote and sell the Federal Reserve's payments services (primarily check and ACH) to financial institutions in the Fifth Federal Reserve District, which includes the District of Columbia, Maryland, Virginia, North Carolina, South Carolina and most of West Virginia. They also serve as liaisons between the Federal Reserve and financial institutions, providing assistance and direction on a number of payments-related issues.

Find contacts for the Fifth District as well as other support staff by visiting Federal Reserve Bank Services.

Account Executives (Richmond only)
Cash (Richmond only)
Checks (All Reserve Bank Districts)
Automated Clearing House (All Reserve Bank Districts; scroll down for Richmond contact)
Fedwire Wholesale Op Site (All Reserve Bank Districts)
Fedwire Wholesale Test Site

Contact Us

Payments Services Feedback